IF YOU DON’T LOVE IT, WE DON’T WANT YOU TO KEEP IT! If you receive an item that is damaged, defective, not what you ordered or not what you want, return it to us in original condition within 45 days of receiving your order and we’ll happily send a replacement or give you a refund. If you have any questions please use our online contact form to get in touch with us. Returned Products should [...]
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We are thrilled you are interested in our products! To request a catalog, obtain a price list or place an order, please contact us using the contact form on this website. No minimum order!!
Your privacy is important to us! We NEVER share any of your information with anyone outside of Tessera except to the extent necessary to complete an order! If you have any questions or concerns about the privacy of your information, please contact us through our contact page and use the online form.
If you have a special shipping request – such as expedited delivery – please contact us using our online contact form and we will be happy to help.
If you would like your order to be shipped to an address outside of the United States please contact us by using our contact form. All international orders are shipped via USPS Express Mail. For orders under 5 pounds, the shipping cost to Canada is $40.00 (US). The shipping cost to Europe and Asia is $50.00 (US). For packages over 5 pounds, there may be additional costs.
There is a flat fee of $5.00 for shipping domestic orders. Packages are sent via UPS Ground or USPS Priority and are usually shipped within two business days of being received. We will send you an email confirmation when your order is received and another email with UPS or USPS tracking information when your order is shipped.
Sometimes the screw posts can be stubborn. We suggest you use your thumb to push into the "T" side of the screw post while using a flat-head screw driver to unscrew the opposite side of the screw post. Be sure to turn the screw driver in a counter-clockwise direction (to the left) to unscrew. You need to push the two ends of the screw post together to create the friction to unscrew them - otherwise you'll end up [...]
I am having difficulty putting my book back together after I added my inserts. Are there instructions?
They say a pictures is worth a thousand words so we decided to show you the steps. Click here for step by steps with pictures!
You can easily add insert Packs to your Memory Book without using Tessera Screw Post extensions. The books are designed with small cardboard spacers built in to the binding. Simply remove the cardboard spacer to add one to two Insert Packs to your book. If you are adding more than 30 additional pages, we recommend leaving the cardboard spacers in place and using the screw post extensions that came with your book or can be purchased.