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General

I need a new cover for my Memory or Guest Book. What do I do?

Accidents happen - we get it! Whether you spilled on your cover, your toddler decided it would be a great canvas for their latest art project, the dog chewed it, or you just want to swap it out for a different one, we'd be happy to send you a replacement. For more information and pricing, please contact us at customerservice@tesserapublishing.com

April 8th, 2024|Comments Off on I need a new cover for my Memory or Guest Book. What do I do?

What is your returns policy?

IF YOU DON’T LOVE IT, WE DON’T WANT YOU TO KEEP IT! If you receive an item that is damaged, defective, not what you ordered or not what you want, return it to us in original condition within 45 days of receiving your order and we’ll happily send a replacement or give you a refund. If you have any questions please use our online contact form to get in touch with us. Returned Products should [...]

April 19th, 2021|Comments Off on What is your returns policy?

I am having difficulty getting my Screw Posts open. Are there any tricks?

Sometimes the screw posts can be stubborn. We suggest you use your thumb to push into the "T" side of the screw post while using a flat-head screw driver to unscrew the opposite side of the screw post. Be sure to turn the screw driver in a counter-clockwise direction (to the left) to unscrew. You need to push the two ends of the screw post together to create the friction to unscrew them - otherwise you'll end up [...]

April 18th, 2021|Comments Off on I am having difficulty getting my Screw Posts open. Are there any tricks?

How many Insert Packs can I add to my Memory Book?

You can easily add insert Packs to your Memory Book without using Tessera Screw Post extensions. The books are designed with small cardboard spacers built in to the binding. Simply remove the cardboard spacer to add one to two Insert Packs to your book. If you are adding more than 30 additional pages, we recommend leaving the cardboard spacers in place and using the screw post extensions that came with your book or can be purchased.

April 18th, 2021|Comments Off on How many Insert Packs can I add to my Memory Book?

How many pages can a Memory Book hold?

Each Tessera Memory Book comes with 42 pages which fit perfectly on our screw posts. If you add additional pages, simply remove a cardboard spacer (found in the binding) and add the additional pages.  Using the screw post extensions that come with every Tessera Book, you can add approximately 30-40 pages to your book. If you would like larger screw post extensions or additional screw posts contact us and we will get you what you need.

April 18th, 2021|Comments Off on How many pages can a Memory Book hold?

Can I see what fonts look best for my personalized plaque?

To give you a better idea about how your plaque will look based on what font you pick, take a look at our PDF providing the alphabet for each font or examples. Keep in mind our plaques are 3.5 x 5 inches and can have up to 3 lines of text. If you still have questions, we are happy to work with you and send samples to make sure everything is how you pictured.

April 18th, 2021|Comments Off on Can I see what fonts look best for my personalized plaque?

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