IF YOU DON’T LOVE IT, WE DON’T WANT YOU TO KEEP IT! If you receive an item that is damaged, defective, not what you ordered or not what you want, return it to us in original condition within 45 days of receiving your order and we’ll happily send a replacement or give you a refund. If you have any questions please use our online contact form to get in touch with us. Returned Products should [...]
Sometimes the screw posts can be stubborn. We suggest you use your thumb to push into the "T" side of the screw post while using a flat-head screw driver to unscrew the opposite side of the screw post. Be sure to turn the screw driver in a counter-clockwise direction (to the left) to unscrew. You need to push the two ends of the screw post together to create the friction to unscrew them - otherwise you'll end up [...]
I am having difficulty putting my book back together after I added my inserts. Are there instructions?
They say a pictures is worth a thousand words so we decided to show you the steps. Click here for step by steps with pictures!
You can easily add insert Packs to your Memory Book without using Tessera Screw Post extensions. The books are designed with small cardboard spacers built in to the binding. Simply remove the cardboard spacer to add one to two Insert Packs to your book. If you are adding more than 30 additional pages, we recommend leaving the cardboard spacers in place and using the screw post extensions that came with your book or can be purchased.
Each Tessera Memory Book comes with 42 pages which fit perfectly on our screw posts. If you add additional pages, simply remove a cardboard spacer (found in the binding) and add the additional pages. Using the screw post extensions that come with every Tessera Book, you can add approximately 30-40 pages to your book. If you would like larger screw post extensions or additional screw posts contact us and we will get you what you need.
The book itself is approximately 12.5" wide by 9.75" tall (landscape). Due to the binding, the actual available page size is 11.5" by 9.5".
To give you a better idea about how your plaque will look based on what font you pick, take a look at our PDF providing the alphabet for each font or examples. Keep in mind our plaques are 3.5 x 5 inches and can have up to 3 lines of text. If you still have questions, we are happy to work with you and send samples to make sure everything is how you pictured.